Terms and Conditions 

 

Guarantee of Quality

Sunnyfields guarantees that all products supplied to customers are of the highest quality.

Payment Options

Sunnyfields accept all major credit/debit cards (no minimum) and our website uses a secure payment system, Global payments. All transactions are in sterling GBP. We do not accept American Express 

Website Liability

We make every effort to ensure our website is as accurate as possible but we can accept no responsibility for any loss resulting from information contained on our website or in respect of any omissions or errors. We give no warranty to any of the information contained on our website. To the extent of the law, by using www.sunnyfieldshightown.co.uk you agree that we will not be liable to you or any third party for any loss or incidental damages that arise as a result of using www.sunnyfieldshightown.co.uk 

Refunds

Refunds for valid claims will be made via the same method of payment as used to place the order. Sunnyfields will refund the order value if they are unable to fulfil the order or have not received the payment in full. We do reserve the right to refund your orders due to any unforeseen circumstances. 

Returns policy

Please inform us within 48 hours from the date of the goods received, if you are not completely satisfied with any products you received, or of any items incorrectly supplied. We will then make provide a refund to the same payment card as used to place the order or send replacement correct items as soon as we receive the goods.

Right To Cancel

Your right to cancel starts at the time of placing the order, your right to cancel ceases at the point of dispatch. We do reserve the right to cancel your orders due to any event outside our control or unavailability of stock. In such a situation, we will contact you promptly. If we have to cancel an order in these circumstances and you have made any payment in advance for products that have not been delivered to you, we will refund these amounts to you as soon as possible.

Retention of Title

This remains with Sunnyfields until the goods are paid for in full.

Delivery Charges

These are automatically added to the cost of the product as part of the process of submitting an order. 

Insurance

Liability insurance is included.

Application of Value Added Tax (VAT)

VAT is included in the cost of each product, where applicable (VAT number GB884716090)

Image Liability

Please note that pictures on the website are for illustration only and will be different from actual product. 

Data Protection

Sunnyfields is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018) and according to the Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Sunnyfields will not e-mail you in the future unless you have given us your consent. Sunnyfields will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name, address, phone number and email address. We will not share your email address or any other details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. For detailed information on data protection, cookies and privacy please visit our Privacy Policy page.

Security

Sunnyfields provides the customer with a secure payment system by Global Payments that meets all requirements issued by consumer protection and law. We regularly review the security of the system and follow the strict instructions of Global payments. 

Gobal payment have been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Global payments forces HTTPS for all services using TLS (SSL), including its website and the Dashboard.

All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Gobal payments internal servers and daemons is able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Gobal payments infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Gobal payments primary services (API, website, etc.).

Unforeseen Circumstances

While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Sunnyfields

Complaints

If you have a complaint please contact us immediately by e-mail to  sunnyfields@outlook.com or by phone 07487509857. Any complaint will be dealt with fairly, effectively and confidentially in accordance with the Web Traders Trust UK Code of Practice.

Registered Company Name and Office Address:

Sunnyfields-Baskets.Com

North End Lane

Hightown

Liverpool

L38 4JB
VAT Registration Number: GB884716090
Contact Email Address: sunnyfields@outlook.com
Contact Telephone Numbers: 07487509857

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